Frequently Asked Questions about using TWIPLA on WordPress (FAQ)

  1. General
    1. How do I install TWIPLA on my WordPress site?
    2. Why is the plugin not loading in WordPress?
    3. Why are the login/register buttons not clickable/accessible?
    4. Can I log in with multiple accounts within the same plugin?
    5. How can I log out from my TWIPLA account within the plugin?
    6. Can I use the same account on the Standalone version of the app?
    7. Why do I keep getting an error saying that the tracking code is not successfully installed?
  2. Can't find an answer to your question?
    1. There's a chance we might not have an answer in the list above.

General

How do I install TWIPLA on my WordPress site?

TWIPLA is a 3rd party plugin on Wix Market, and it can be easily added to your WordPress site. You can find detailed information on how to install it in our install guide here.

Why is the plugin not loading in WordPress?

  1. Please note that your browser might have cookies blocked for third party apps. You must allow third party cookies, or add this link as an exception to your blocked list, in order to allow cookies from us to be applied.
  2. You can also try out the following:
    • Re-install the plugin
    • Clear the cache memory of the browser
    • Check if it works using an Incognito/Private session or another browser
  3. Another possibility would be that the CURL extension or allow_url_fopen are disabled on your web server. Does your server's php configuration have CURL extension or allow_url_fopen disabled, by any chance? You can check on these in your php.ini file. It might be connected to the PHP file_get_contents function which has a limitation.

Why are the login/register buttons not clickable/accessible?

Please note that your browser might have cookies blocked for third party apps (or all cookies are blocked). You must allow third party cookies, or add this link as an exception to your blocked list, in order to allow cookies from us to be applied.

If allowing the cookies does not do the trick, you can also try out the following:

  • Re-install the plugin

  • Clear the cache memory of the browser

  • Check if it works using an Incognito/Private session or another browser

Can I log in with multiple accounts within the same plugin?

We highly recommend you not to do so!

Logging in with other TWIPLA accounts within the WordPress plugin is possible, but it will involve adding your site to the other account, which will start tracking visits on that one from that moment. So if you already had data within the previous account (or even worse, if you have already paid a subscription to the other account), you will start from scratch in case you log in with a second account, everything will be switched to the most recent account you've logged in with.

If this has already happened, do not worry, all you have to do is to log back in with the original account, where your data and subscription are, and continue where you left off.

How can I log out from my TWIPLA account within the plugin?

Having the plugin installed and being logged in will keep the app alive. The app is fully installed on your website once you are logged in with your account, because that's the moment when it embeds the tracking code within your website's source code.

The only way to log out is to remove the plugin and reinstall it to get to the Login/Register page again.

Note that if you only have the plugin installed but are not logged in, the app will not track your visitors.

Can I use the same account on the Standalone version of the app?

Yes, you can go to our Standalone app and login with the same account you used to login within our WordPress plugin.

  • You still need to have our plugin installed and be logged into it in your WordPress dashboard to have it work.
  • Using the Standalone app is just a more direct way to check your statistics without having to go to your WordPress dashboard to get to our app. It helps you see the statistics of all your sites in one place, if you have several, and it can also be accessed on your mobile phone.

Why do I keep getting an error saying that the tracking code is not successfully installed?

As long as the visits are being tracked, this is not something you should worry about!

Most probably, there is a space or a character missing or added extra in the code, and our code checker cannot find it in the form in which it expects to find it. Or the source-code is not publicly visible (due to an iFrame your website is in, or a redirect from a domain to another) and the checker cannot find it at all.

Rest assured, this can be easily dismissed. Just contact us and we'll have it checked and set on successfully installed, if everything is working properly.

Can't find an answer to your question?

There's a chance we might not have an answer in the list above.

But we're here to help! Feel free to Contact Us if you can't find the answer on our FAQ page or in the Help Center.

Also, the WordPress app functions almost the same as the standard app, so you might find the answer to your question by checking the FAQ page of our standard application here.